Airport Information and Assistance Airport Information Booths are situated in the Baggage Claim areas (lower level) across from Carousels 2, 3. White Courtesy Phones are placed throughout the Riley Terminal. By dialing “0,” you will be able to connect to a Customer Relations Assistant.
Ambassadors SNA has roughly 80 dedicated local citizens, some with decades of experience in aviation, acting as volunteer Ambassadors. Ambassadors are practiced in customer service and can answer questions and give directions to passengers.
If any item has been lost at the Airport, John Wayne Airport Police Services may be able to assist you. Inquiries about items lost on an airplane have to be directed to the airline.